We are ARES

customer care with a smile

ABOUT US


Experience customer service – together with ARES!

ARES Customer Care Solutions GmbH (viz. Ltd) was founded in October 2015 - a young company with a long history. Based on several long term business relations, ARES GmbH, which has a business track of more than 25 years, continued in 2012 these relations after a strategic withdrawal of Teleperformance Austria. Three successful years later, the proprietors decided to transform the business unit of customer care to a new company. Since then, Michael Habersack-Lossmann is the sole owner of the company and also managing director.

Our clients trust in our outstanding team, which Michael Lossmann has built-up in previous years. Driven by motivation and committed to the projects, they represent an important asset of the company.

Our premises in Vienna and Bratislava provide state of the art facilities, which on the one hand guarantee the achievement of standards set and on the other hand contribute to employees’ satisfaction. Here you can find about 200 employees who work 24/7 for numerous projects of various well-known companies out of different industries, who rely on the service quality which ARES provides.

ARES offers service for all relevant communication channels, e.g. in- and outbound call center, back office and fulfillment, in various central and eastern European languages.

All our services are supervised by our long trained management team, which offers support in e.g. team- and workforce management, quality assurance as well as business intelligence. With this well-established team, we guarantee the achievement of project KPIs of our clients and partners in daily business.

Delivering stability and service quality for our clients, is important to us. Innovative as well as approved management strategies contribute to accomplish our standards. Our processes in training, quality-, workforce- and performance management refer to worldwide tested and at the same time advanced procedures.

ARES is one of a few proprietor-lead call center providers in Austria. At the same time counts our company as one of the largest providers in this country, regarding size and contract volumes.

With our branches in Vienna and Bratislava, we are able to offer total flexibility for our clients. Herby we can offer a broad range of services, 24/7, in various languages as well as a suitable and desired service quality for your project. We are lucky to offer price advantages to our clients, due to our nearshoring strategy.

SOLUTIONS


Workforce Management

We are convinced that only motivated and committed employees contribute to highest performance standards.
Therefore we invest daily in our employees, to reach highest satisfaction and earn a high level of flexibility for our clients.

Performance Management & Team Support

Our management has a clear set of work tasks. At the same time we emphasize the importance to separate responsibilities. Hereby we are able to avoid overlapping contents and furthermore we can prevent a loss of quality by supervising our employees as well as a significant loss in our performance management.

Quality Management

Worldwide developed and successfully proven quality management instruments help us meeting daily KPIs, together with our team. Constantly we rely on innovative solutions, which allow our QM team a direct interaction with employees to react quickly to any irregularity.

In addition our approach allows an objective measurement and comparison of team- and project KPIs on a daily basis. A strategic information management system ensures the constant information flow between clients, ARES and its employees.

Education and Development

We know and we have tried various training approaches of different trainers and training institutes. But we have decided to design our own concepts and conduct these in our in-house training academy. Together with our trainer team we consistently are able to improve attention as well as motivation of our employees. As a consequence we can proudly point to highest quality management levels. Together with external consultants we are regularly working on further improvements and the ongoing development of our training sections. Every employee of ARES passes through pre-defined basic and supplementary sections of our training academy, to gain the ability to offer perfect customer service in every situation.

Sales Force

As a matter of fact our telesales agents prove sound knowledge and longtime experience in outbound services. In addition we attach importance to sales expertise of our agents in inbound projects. Together with our clients we set measurements to encourage our team to use a customer contact for cross and upselling activities and reward the team by an implemented bonus system.

Customer Satisfaction

Together with our clients we focus on achieving highest customer satisfaction. Our measures to meet our standards in this area are numerous and flexible, to approach specific target groups with focus on specific topics.
One of our core emphases is represented by an intense training phase as well as a constant supervision, to ensure needed understanding.

Organization

ARES counts on flat hierarchies as well as on the strength of our team. We constantly offer further education and development of individual skills.

We recruit our future management predominantly from among our own ranks!

Please contact us for a suitable offer.

MANAGEMENT


Michael Lossmann, Managing Director and Owner

After several management positions in various fields, such as telecommunication, HR & staffing, banking & insurance, Michael Lossmann was leading Teleperformance Austria as COO.

In 2012 he took over the customer care division of ARES GmbH as managing director and established later in 2015 ARES Customer Care Solutions GmbH, as managing director and from then on sole owner.

Besides this, Michael Lossmann is leading the newly set-up call center location in Bratislava, COM Solutions k.s., as well as his company COM-SULT, which offers specific services in the field of communications.

Please find further information, press articles and downloads in our press section.

TEAM


Together we are ARES.

SERVICES


INNOVATIVE I CUSTOMIZED I TRANSPARENT I FLEXIBLE

FrontOffice – Inbound

Service hotlines, order management, customer service, complaint management, helpdesk, retention services, technical support, emergency center, 24 hour operation, etc.

Outbound Solutions

Customer acquisition, cross- & upselling, appointment making, callbacks, welcome & carecalls, retention, market research and servey, lead generation, telesales, telemarketing, etc.

BackOffice Solutions

E-Mail, fax, post, address qualification, database management, order collection, etc.

Premium Solutions

Specific and complex inquiries, premium customer service requests, concierge services, etc.

Are you looking for a reliable partner servicing your projects?
For any question or further information concerning our service portfolio, we are pleased to welcome your inquiries.
Please do not hesitate to contact us for a non-binding consultation – ARES is always at your disposal.

LOCATION


ARES thinks global and acts local.

With our premises in Vienna (AT) and Bratislava (SK), we rely on regional advantages to offer international competitive services for our clients.

Location VIENNA

Our establishment in Vienna offers 150 workplaces with excellent working conditions for our employees. Easy to access by public transportation (underground station in the building) and perfect infrastructure contribute to a popular workplace, with a broad range of shops and stores around the office building.

ARES has several floors in the building and offers its employees recently renovated offices, comfortable lunch rooms, terraces and meeting points.

Location BRATISLAVA

Our new subsidiary in the city center of Bratislava, offers additional 100 workplaces. With outstanding and appealing conditions, we attract committed and motivated employees.

Our locations a technically completely connected and provide state of the art infrastructure. ARES is working with the latest telephone systems and offers this service also for its clients.

For your specific directions please use our route planner.

For your specific directions please use our route planner.

CAREERS


We are looking forward to seeing you!

We have a variety of employment opportunities within our fast moving exciting organization. Therefore we are constantly looking for committed and willing-to-learn personalities who want to take the next step. Take the opportunity and have a career with ARES.

Please use our online application tool or send us your CV and cover letter to one of the following addresses:

Do it as we have done! Our complete management team is recruited from among our own ranks!
We take our time for our employees to promote their potential! We are looking forward to seeing you!

Address Vienna

Wien

ARES Customer Care Solutions GmbH
Schönbrunner Straße 218-220/B/3.02
1120 Wien, U4 Center
Österreich
E-Mail office@accs.at

Address Bratislava

Bratislava

COM-Solutions K.S.
Železničiarska 13
811 04 Bratislava
Slovenská republika
E-Mail office@com-solutions.sk

CONTACT


How can we help you?

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E-Mail Adresse*

Betreff

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Contact Vienna

Wien

ARES Customer Care Solutions GmbH
Telefon +43 1 99599 0
Telefax +43 1 99599 600
Mail office@accs.at
Web www.accs.at

Contact Bratislava

Bratislava

COM-Solutions K.S.
Telefon +43 1 99599 890
Telefax +43 1 99599 600
Mail office@com-solutions.sk
Web www.com-solutions.sk